Return Policy


Our policy at is to offer high-quality products and services to our customers. We understand that sometimes things may not work out as expected Please take a moment to carefully review our refund and return guidelines before placing your order.



Las Vegas Designs USA takes responsibility for any problems with digital embroidery files or vector files that occur on our end. If you encounter an issue with your files, we will make the necessary corrections free of charge. Additionally, if you require a different file format, we are happy to provide it to you at no extra cost.

Please note that due to the nature of digital items, they are non-refundable. However, if we are unable to resolve the problem with your files and the issue persists, we will offer you a refund. Our goal is to ensure that our customers are satisfied with their digital embroidery files or vector files and that any issues are promptly and effectively resolved.


Mockup Phase

If you’re not happy during the mockup creation process at and would like to cancel your order, a complete refund will be provided promptly within 3 to 7 business days of your cancellation request being received.

Sample Phase

If your order requires the creation of a physical sample for your review, either through physical examination or through photographs sent to you via email, it will be produced as soon as you approve the mock-up design. If you cancel your order after the physical sample has been made, a non-refundable fee will be deducted from your refund. The fee is either $75 or 20% of the total order value, whichever is lower. This fee is to compensate for any expenses incurred for materials, mold, or production.

Full Production

Once you have approved either the photo or physical sample or the designer mockup, production of your order will commence immediately at Please read more about order processing in our terms and conditions. At this stage, all necessary materials have already been Bought and the full production of your product is underway. In case you choose to cancel your order during this time, a non-refundable fee equivalent to 55% of the total order value will be subtracted from your refund amount to cover the expenses incurred for materials, molds, and production.

After Shipping

Once your order has been shipped and you have received the tracking number from, no refunds can be issued as all products are custom-made specifically for your order and can’t be reused by other customers. However, in exceptional circumstances (as determined by, partial refunds may be granted, minus any manufacturing and shipping expenses. If you believe your order falls into this category, please file a claim with our customer service team within 7 calendar days of receiving your order. Please keep in mind that claims submitted more than 7 calendar days after the delivery date will not be considered, as per our Terms & Conditions.


We appreciate your understanding and support of our refundable policy.


How to Initiate return claim?
To initiate a return, please email us at with your order number and a brief description of the reason for the return. We will then provide you with instructions on how to proceed with the return.

  • All returns must be in their original packaging and in new, unused condition. Used or damaged items cannot be returned.
  • Once we receive your return, we will process the refund or exchange within 5-7 business days. Please note that shipping costs and manufacturing costs are non-refundable.
  • The buyer will be responsible for covering the cost of return shipping.


When you buy items from our website, they will be shipped to you. The responsibility for the items will be yours once they are handed over to the shipping company.


After receiving your approval on the order confirmation as described in our terms and condition Section D “Order processing”, we will commence production of your order. The estimated production timeline is indicated below. However, please note that while most orders ship within the stated time frame, but we cannot guarantee the production or shipping if some unforeseen circumstances happen.

Embroidery Patches – 14 Days or less
Chenille Patches – 14 Days or less
PVC Patches – 10 days or less
Sublimation Patches – 10 days or less
Leather Patches – 14 days
Chain Stitch Patches – 14 days
Bullion Patches – 20 days
Woven Patches – 14 days or less

Delivering Your Order: We take no responsibility for any delay that occur after we have handed over the products to our international shipping carrier. Situations like weather, conflict, alterations in international shipping laws, and carrier-related delays can all cause a delay in your order’s arrival. Please plan accordingly to allow enough time for both production and shipping. Our goal is to deliver your product to you by or before your desired date, certain conditions which are beyond our control, such as…

  • incorrect/undeliverable address information
  • customs procedures in the U.S. or abroad
  • UPS misrouting of the package or recipient being unavailable can also cause delivery delay.


We reserve the right to modify this shipping & Return Policy at any time, and we encourage you to review this page regularly for any updates. Your continued use of our website after any changes have been made constitutes your acceptance of the new terms.

We value our customers and strive to provide a positive shopping experience. If you have any questions or concerns regarding our return and refund policy, please feel free to contact us.”

Physical Products

If you believe the supplied goods is defective for any reason, please follow the instructions below:

Send us your product photos, together with your order number and a brief explanation of your issue, to Within 24 hours, a sales person will contact you.

You can contact us by phone or email, and one of our sales representatives will investigate the problem and, if the error is confirmed, we will replace the goods for you.

Return Method

When an error is proven, we will make every effort to immediately repeat the order (following the guidelines under ‘claims’). We’ll complete the remanufacturing order precisely as you requested, with the exception of any faults we made. When processing the remanufacturing, we will not modify the product, logo, artwork, or imprint color.

The customer will have 7 days from the date of delivery of the items to complete the whole complaint process. He is welcome to contact us regarding the issue. A written complaint, along with accompanying photos demonstrating the issue, must be forwarded to us through email for inquiry. If the factory confirms the error, the client must return the entire purchase in the original packing and full quantity  delivered to him in order to get a complete refund. The customer will be responsible for returning the product through ground shipment at his own expense.

The order will be made exactly as per the original order specifications, with the exception of any mistakes. Within 8-15 business days, we will ship the remade order to the customer.

If the client wants a refund, there will be no remake and the reimbursement will be handled in 7-10 business days.

Refund Policy

The customer will be responsible for returning the product through ground shipment at his own expense.

The refund will be handled once the items have been returned, and the client will get the reimbursement within 4 to 5 days after the fault has been confirmed.

Costs of return shipping are the responsibility of the customer.

For a complete refund, the client must return the entire order to the firm in its original quantity as per the invoice of the real order.

For a complete refund, the customer must return the merchandise at his own expense.

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