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Frequently Asked Questions

How can I sign up for my account?

To sign up for an individual account its fairly easy simply click on registration menu and click on sing up. After filling up your required details you will be log in your personal account.

Is it mandatory to sign up for a quote only?

No, it’s not mandatory to sing up for a quote, you may simply send us your query on our quote form and one of our team member will be in touch with you shortly.

What if I forget my log in password?

Nothing to worry about just click on forget password and you will br redirected to password reset page there you can change your password again.

How can I place an order?

You can submit your order through following channels.

Online (after login to your account. make sure to fill all mandatory fields mark with star)
2. On chat
3. Email

How can I pay the invoice?

We will send you company invoice onto your email, you may pay through pay pal or any debit card /credit card.

How long does it take to complete the order?

Standard time for embroidery digitizing and vector art conversion is 12-24 hours for complex logo and for simple logo it takes 6-12 hours.
However you may opt for an urgent order with an applicable fee of $5 each logo.

Is it OK to use copyrighted or licensed material for my patch?

We do not knowingly reproduce copyrighted material and will not accept liability for such infringement when reproducing orders. You are solely responsible for ensuring the artwork you submit does not infringe on property rights by obtaining proper permission for the reproduction of logos, trademarks and copyrighted material

What happens if there is a problem during stitching?

If you face any issue during stitching or if it differs from original art we will fix it till you are satisfied.

Is there any fix price for digitization?

There is fix standard starting price for each category you may visit our page Prices for more details. For complex logo please send us your artwork with appropriate size and we will let you know price accordingly.

What does production time mean?

Production time refers to the period it takes to make your patches order in our production facility. The time is based on business days, Monday through Friday, excluding holidays.

Will I see a proof before my order goes into production?

Yes! Unless it is an exact reorder, you always see an e-proof of your item which must be approved by you before we proceed!

What is standard shipping time?

After approval of digital artwork you will receive your shipping in 14 working days.