Terms and Conditions

Terms for our custom digital services

These terms explain how our embroidery digitizing, vector and SVG artwork, and CNC and laser-ready files are provided, and what both parties agree to when placing an order with Las Vegas Designs USA.

Last updatedJan 2026Applies toAll services

Digital services

All services are delivered digitally. No physical products are shipped.

Your details

Correct and complete order details are required for accurate results.

Revisions

Minor revisions are included based on the original request.

Liability

We are not responsible for production or machine-related outcomes.

1.Acceptance of terms

By placing an order with Las Vegas Designs USA, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our services.

2.Services provided

Las Vegas Designs USA provides custom digital services only, including:

  • Embroidery digitizing
  • Vector and SVG artwork
  • CNC and laser-ready files

All services are delivered digitally in the requested file formats. We do not sell physical products, embroidered items, patches, prints, or finished goods.

3.Orders and payments

  • Orders are processed after payment confirmation
  • Pricing is based on complexity, size, and service requirements
  • Major changes after work has started may require additional charges
  • Files may remain locked until payment is successfully completed

We reserve the right to refuse or cancel orders with unclear, incomplete, unrealistic, or conflicting instructions.

4.Customer responsibilities

Customers must provide accurate, complete, and final information at the time of order placement. Responsibilities vary by service type.

Embroidery digitizing

Customers must provide:

  • Artwork or reference files
  • Final size and placement
  • Color and stitch preferences
  • Embroidery machine type and required file format
  • Fabric type and intended application

Vector and SVG services

Customers must provide:

  • Source image or artwork for conversion
  • Required output format and color mode
  • Intended use, such as printing, cutting, or digital display
  • Final size, scaling needs, and detail preferences

CNC and laser-ready files

Customers must specify:

  • Material type and thickness
  • Cut, engrave, or score instructions
  • Kerf, tolerance, or bridge requirements if applicable
  • Machine or software compatibility details

Las Vegas Designs USA is not responsible for errors, delays, or additional work caused by missing, incorrect, or unclear information. Changes requested due to incomplete details may be treated as revisions or new orders.

5.Turnaround time

Turnaround times are estimates only and may vary depending on workload, complexity, and revision requests. Rush delivery is subject to availability and approval.

6.Revisions

Minor revisions are included unless stated otherwise. These include small corrections that do not alter the overall structure of the design.

Major revisions, redesigns, or requests outside the original instructions may require additional charges or be treated as new orders.

7.Intellectual property

  • You retain ownership of all artwork you submit
  • We do not claim ownership of customer designs
  • You confirm you have the legal right to use and digitize the artwork

Customers are responsible for copyright and trademark compliance. Las Vegas Designs USA is not liable for third-party rights violations related to customer-provided content.

8.Limitation of liability

We provide professionally prepared digital files, but we are not responsible for final production results.

This includes issues related to:

  • Machine settings or limitations
  • Fabric behavior
  • Thread quality or tension
  • Stabilizers or backing materials
  • Hooping, trimming, or production techniques

Testing files on your own machine and material is the customer's responsibility.

9.Refunds

Refunds are governed by our Refund Policy. Because all services are custom and digital, refunds are limited, and revisions are always attempted first.

Please review the refund policy before placing an order.

10.Contact

Need help with terms or an order?

Send us your details and any relevant order information. Most questions are resolved quickly with a simple clarification.

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