1.Overview
Las Vegas Designs USA provides custom digital services including embroidery digitizing, vector and SVG artwork, and CNC, laser, and engraving ready files.
This Privacy Policy explains how we collect, use, protect, and manage personal information when you use our website, place an order, or contact us for support.
2.What information we collect
We collect information only when it is necessary to complete your order or assist you. This may include:
- Name, email address, phone number, and preferred contact method
- Order details such as sizes, formats, placement, deadlines, and special instructions
- Files you upload including logos, photos, sketches, vectors, or screenshots
- Communication related to revisions, fixes, previews, or re-delivery
- Basic technical information such as browser type, device type, and approximate location for analytics and security
3.How we use your information
Your information is used to:
- Create and deliver your custom digital files in formats such as DST, PES, JEF, SVG, PNG, DXF, and others
- Process payments and verify transactions
- Communicate about order progress, revisions, and support requests
- Improve website performance and prevent misuse or fraud
- Meet legal or regulatory requirements when applicable
4.Uploaded files and confidentiality
Uploaded files may contain personal, brand, or business related content.
- Files are used only to complete the requested service
- We do not publish or share customer work without permission
- Customer designs are treated as confidential
- Portfolio or example usage is done only with customer approval
7.Data retention
We retain information only as long as necessary for:
- Completing and supporting your order
- Handling revisions, fixes, or re-delivery
- Business records and legal compliance
Uploaded files may be retained for future edits or recovery unless deletion is requested and feasible.
8.Security
We take reasonable measures to protect your data using secure hosting, access controls, and internal safeguards.
While no system is completely secure, we actively work to reduce risk and respond quickly to issues.
9.Your rights
You have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal data or uploaded files, subject to operational or legal limits
- Unsubscribe from marketing emails at any time
10.Contact
For privacy related questions or requests, contact us at:
Email: info@lasvegasdesignsusa.com
Please include your order number if applicable to help us respond faster.